If you've paid by cheque or bank transfer, it may take up to 2 weeks to be processed. As soon as the payment is received, it will be entered into the system and you will get a receipt via email.
If this process takes longer than usual, please send an email to firstname.lastname@example.org and provide us with the following details:
- Cheque payments: Amount, date sent, address to which this was sent, tracking number if sent by UPS/FedEx/Courier, and/or any receipt/confirmation from the bank when/that the cheque was cashed in.
- Wire payments: State the amount and date it was sent, and attach the bank receipt showing the recipient bank account number.
The most frequent reason for a delay (or non-credit of a payment) is if the wire or cheque does not mention the invoice or manuscript number. We have many manuscripts from large organizations such as UCL, and it sometimes takes detective work to find out for which manuscript a specific payment was meant for, if the manuscript number or invoice number is not in the memo field of a wire or cheque. This is the reason for why we charge a handling fee for non-credit card payments.
For cheque payments, make sure you did not accidentally sent it to the wrong address. The wrong address would be the editorial office (hospital) address. The correct address is the publisher (see contact us).
When a payment has been received and is credit to your manuscript, you will get an email receipt and the payment reminder on your author homepage will also disappear.
In case of a wire payment, the sender should start an investigation with his bank if we have not received the funds after 3 weeks.